"Our Warranty & Service Policy is simple…
When you need us, we're there."

What happens if your scissor lift stops working correctly?

Even though Sinoboom scissor lifts are built with the upmost care, occasionally a machine may break down, it’s often a simple over the phone fix but on occasions we need to send out a technician to our clients to carry out warranty repairs.

Your Sinoboom scissor lift comes completely backed up by the manufacturer’s 2-year parts and labour warranty. Batteries are under warranty for 3 months, which is standard practice for battery manufacturers.

We have set our own extremely high standards to ensure that you feel valued and cared for when you need help. Most importantly of all, your scissor lift or boom lift will get repaired as quickly as possible meaning that there will be minimal disruption to your business or project.

What we do to ensure that we are there for you when you need help…

To ensure that you have help when you need it, we have a clearly defined policy to help you, and it starts from the moment you decide to use Elevated Access New Zealand for your access equipment. When you purchase a scissor or boom lift, you will be given contact details so that you get instant help when you need it. (These contact details will also be stored inside the operator’s manual of your machine).
  1. Your point of contact at Elevated Access New Zealand Limited.
  2. Your local service provider – This person/company will be able to carry out warranty repairs, servicing and 6 monthly certs.
  3. A direct manufacturer contact for warranty help, should for some reason you not be able to reach one of the team.
This next step in our policy is a simple one, but we feel it’s important and is also what sets us apart from other companies. When we get a call for help – WE DO SOMETHING. Then we keep you informed of what’s happening every step of the way. We get you the help you need, and we keep you informed of what’s going on until your machine is repaired and you are completely happy. We don’t leave you wondering if someone is actually coming out to repair your access equipment.
Peace of mind – You’re protected by the Manufactures parts and labour warranty so you have complete peace of mind, we take care of all the details. Life can be tough enough, we make it that little bit easier for you.